Monday, 13 December 2010

Gibson congratulates Evanton Co-op Staff

News release  immediate release


Highlands and islands SNP MSP Rob Gibson has lodged a motion congratulating the staff at the award winning Co-op food store in Evanton.

Rob Gibson MSP & Cllr Maxine Smith outside the store

Mr Gibson who lives in Evanton and is a regular shopper there, lodged the motion after the store beat off competition of nearly 3,000 other throughout the UK to land the Customer Promises in Action award, which is given for the best customer service at a glittering awards ceremony in Manchester.

The Evanton staff received the award after mystery shoppers highlighted the staff’s speed and friendliness.

 In a visit to the store Mr Gibson said…

"It is great to know that I shop at the best staffed Co-op in the UK. I am not surprised that the Evanton staff won this accolade as you are always made to feel welcome here."

"Great credit has to go to all the staff in the store. They all ensure you get a warm welcome and excellent service. You could say that this award is the dividend for the staff and the real dividend is for the customers who are so well served."



Copy of Motion

S3M-07581 -  Rob Gibson (Highlands and Islands) (Scottish National Party): Evanton Co-op Wins UK Customer Service Award— That the Parliament congratulates the staff of Evanton Co-op food store for winning the Customer Promises in Action award in competition with nearly 3,000 stores in the Co-operative Group in 2010; notes the regular customer feedback from mystery shoppers that highlighted the staff’s speed and friendliness that led to what it considers this prestigious award, which was presented at a glittering dinner for a thousand Co-op staff in Manchester; wishes Gemma Macnab and all her team at Evanton Co-op all the best for the busy Christmas and New Year season, and commends such a committed staff who offer the village what it considers such a first-class service.

In Evanton Store, left to right, Lisa Redwood (assistant manager),
 Roy Calder (Customer Services Assistant), Gemma Macnab(manager),
 Cllr Maxine Smith and Rob Gibson MSP

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